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Home Owner Orientation Process

By Ryan Dicharry Custom Homes - 4-8-2021

Congratulations on your new home! Everyone here at Ryan Dicharry Custom Homes would like to thank you for picking us as your preferred builder. We are just as excited as you are to hand over the keys, but there is one last step that needs to be completed. Your Home Orientation Walkthrough with our Project Manager and New Home Specialist!

Your homeowner orientation is an introduction to your new home and its many features. We follow a planned agenda and a set route through the home to assure that we cover everything. Our homeowner orientation provides you with a—

  • Demonstration of your new home.
  • Review of key points about maintenance and limited warranty coverage.
  • Confirmation that

– The overall quality of your home is equal to the overall quality of our model home.

– Ryan Dicharry Custom Homes installed selections as you ordered them.

– Small parts (such as the kitchen sink strainer) are present.

– Applicable manufacturer documents are included.

– All cosmetic surfaces are in good and acceptable condition.

Quality

The overall quality of your home should equal that shown in our show homes and described in your purchase documents. We list action items for further attention and arrange appropriate work. Orientation items typically fall into one of several categories:

  • Incomplete or missing (Cabinet knob missing, left of range)
  • Incorrect (Porchlight should be polished brass, not antique)
  • Dysfunctional (Bath fan does not come on)
  • Below company standard (Mitered corner rough, top right of den door, hallway side)
  • Damaged (Scrape on wall from carpet installation)
  • Soiled (Mud on garage floor)

At some point, quality ceases to be scientific and becomes a matter of personal taste. In a few areas, your personal standards may be even higher than ours. Our commitment to you is that we will deliver what we promised. If you wish to make it even better after moving in, we will be happy to assist you with information.

Last Minute Activity

If you visit your home a day or two prior to orientation, you may notice dozens of details that need attention. During the last few days just prior to your orientation appointment, many tradespeople and Ryan Dicharry Custom Home employees will be working in your home. They are completing last-minute adjustments and fine-tuning your home. These finishing touches cannot be performed until all of the parts have been installed. What seems like a rush of activity is a normal part of the construction process.

Cosmetic Surfaces

Cosmetic surface damage caused during construction is readily noticeable during the orientation. Such damage can also occur during the move-in process or through daily activities. Therefore, during your orientation, we will confirm that all surfaces are in good and acceptable condition. Details that need attention will be listed on your orientation forms.

Repair of cosmetic surface damage that occurs after move-in is your responsibility. Our home warranty specifically excludes repairs for damage caused by moving in or living in the home. If your movers scratch the marble entry floor bringing the piano in, notify the moving company. If you slide a packing box across a counter and a staple scratches the surface, repair of the counter is your responsibility. Ryan Dicharry Custom Homes is always available to assist you with information about cosmetic repairs you may need to make. Additional details appear on the orientation agenda.

Seasonal Work

Any construction tasks that cannot be completed during uncooperative weather are classified as “seasonal,” meaning that they will be completed when weather permits. We maintain a list of all seasonal work that remains on homes delivered during the winter or periods of heavy rains. Our trades receive copies of these lists so that they can plan the most efficient way of completing seasonal work. This sometimes means that jobs will be done one neighborhood at a time, instead of in the chronological order in which the homes were delivered.

Factors that affect seasonal work include temperature, precipitation, frost penetration, and the inspection process. If your home faces north it may take a lot longer for the ground to thaw versus your neighbor who has a south-facing driveway.

Ryan Dicharry Custom Homes wants your home to be perfect when you move in! Don't be afraid to ask questions about any concerns you might have. We hope this gives you a better overview of our processes and how Ryan Dicharry focuses on quality and customer satisfaction.

CATEGORIES: custom home, dicharry, move, New Home, New Home Owner, ryan, thibodaux, walk through